Where can I receive my order?

It will be sent to the address entered by you while placing your order.

Can the delivery country be different from India?

Yes, we deliver worldwide. Please refer to our international shipping policies mentioned below.

How long will my order take to arrive?

Shipping will take approximately 3-5 working days depending on what state and/or territory you live in.

Can I track my order?

Yes.

How can I track my order?

Yes, you can go to 'My Account' at the top of the site and view your order under 'Order History'. The link to track your order will be on the top right corner of the page.

How much do I pay for delivery service?

Shipping charges will be applicable based on your purchase. Any purchase above Rs.2500, within India, will be eligible for free shipping. Any purchase for below the given value, will be charged based on the destination.
This will be available on your shipping tab during checkout

What is the delivery process?

Once you have placed your order, an email confirming your order will be sent to you. The order will be dispatched within three working days of receiving the same.

What payment method can I use to make my purchase?

You can use the following payment methods: Visa, MasterCard, Credit Voucher Card, Net banking, Wallet or Cash on Delivery.

Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

Is it safe to use my credit card on the website?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Master card only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

How to create an account?

On www.houseofchase.com, click on ‘Login’ . Enter your details as required and you will now have an account with House of Chase.

How to edit my profile information?

Login to your account. Navigate to ‘Profile’. And click on the edit option available. All data except your email-id will be editable. In case you would like to change your e-mail id, mail us at shop@houseofchase.com

Returns/exchanges will be accepted on items that are unworn and unwashed with all tags attached along with the corresponding receipt. This policy is not applicable on items sold on sale, promotional items or damaged items.

Item(s) returned beyond the 7 days’ time will not be accepted.

Refund shall be provided only in form of store credit/credit voucher. Under no circumstances will cash or credit card refund be given.

How to Complete Your Return OR Exchange?

Upon receiving your order and deciding you would like to exchange/return your item, please login to your account on www.hosueofchase.com and review your order.

You will see an option to return your order. Select a reason for the return and submit your request. Once the return/exchange is reviewed a pickup will be scheduled to pick up the order from you.

The shipping cost for return will be borne by House of Chase. The return/exchange will then be process upon receiving the package.

For any issues/clarifications in the return process, mail us at shop@houseofchase.com.

In case of exchange/replacement, the product will be shipped based on availability. In a case where the replacement item is sold out, store credit/credit voucher will be processed.

Upon acceptance of the merchandise for return your refund will be processed in the form of store credit/credit voucher within 7 business days. The shipping fee will be refunded as store credit only if the product sent was damaged or wrong. House of Chase reserves the right to reject any return/exchange that does not comply with the conditions stated above. If you have any questions or concerns regarding the return/exchange process, please write to us at shop@houseofchase.com.

How can I cancel an order?

You can cancel your order only till it is shipped. Once it has been shipped, it will be accounted as a return.
To cancel an order before it is shipped, login to your account and navigate to order history. If your order has not been shipped yet, you will see a ‘Cancel Order’ option next to your order.

How long do I have to return an item?

You can return within 7 days of delivery. Items purchased on sale/promotions are not eligible for return/exchange.

Do I have to pay anything to return my items?

No, House of Chase will bear the cost for returns. Please write to us at shop@houseofchase.com if you need any assistance.

How will I receive my refund?

Once the return has been approved, you will receive your refund via the store credit or credit voucher into your registered email account. Please note the amount refunded will be the value of the products only. The shipping fee will not be refunded unless the product shipped is damaged or wrong.

When will I receive my refund?

You will receive your refund in the form of store credit/credit voucher as soon as the product is received (and all return conditions have been met). The complete process might take up to 3-5 days.

Where can I see my store credit?

Your available store credit will be on your ‘My Account’ page.

What should I do if the refund amount is incorrect?

Please write to us at shop@houseofchase.com and we will solve the problem as soon as possible
House of Chase reserves the right to reject returns/exchanges sent or communicated beyond the return period limit, or items which are not in the original condition in which they were sent.

Where can I receive my order?

It will be sent to the address entered by you while placing your order.

Which countries do you deliver to?

We deliver to all countries worldwide.

How long will my order take to arrive?

Shipping will take approximately 7-10 working days depending on what country and/or territory you live in.

Can I track my order?

Yes.

How can I track my order?

Yes, you can go to ‘My Account’ at the top of the site and view your order under ‘Order History’. The link to track your order will be on the top right corner of the page.

How much do I pay for delivery service?

Shipping charges will be applicable based on your purchase. Shipping will be charged based on the destination.
This will be available on your shipping tab during checkout.

What is the delivery process?

Once you have placed your order, an email confirming your order will be sent to you. The order will be dispatched within three working days of receiving the same.

What payment method can I use to make my purchase?

You can use the following payment methods: Visa, MasterCard, Credit Voucher Card, Net banking or Wallet. We do not offer Cash On Delivery for International Shipping.

Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

Is it safe to use my credit card on the website?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Master card only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

How to create an account?

On www.houseofchase.com, click on ‘Login’ . Enter you details as required and you will now have an account with House of Chase.

How to edit my profile information?

Login to your account, navigate to ‘Profile’. And click on the edit option available. All data except your email-id will be editable. In case you would like to change your e-mail id, mail us at shop@houseofchase.com

We do not accept returns/exchanges for items shipped internationally. No refund/store credit will be provided for the same.

How can I cancel an order?

Once placed, your order cannot be cancelled